- Shipping & Returns
Shipping & Returns
All sales are final; defective merchandise will be repaired or replaced at Larson Shutter Company's discretion. Products are shipped factory direct from several manufacturing plants located throughout the United States per your sizes and specifications; therefore Larson Shutter Company does not accept returns, refunds or any changes on orders after the order has been submitted to us. However if you do need to make a change we will do our best to make that happen but cannot guarantee it will be possible. At Larson Shutter Company's discretion we may make exceptions to our return policy on some items if they are deemed to be standard restock-able items by us, and it is within 15 days of receipt of product; there will be restock/handling fees associated with such determinations. Items returned to Larson Shutter without a RMA/RGO number will not be accepted and will be returned to you freight collect without any credit given.
IMPORTANT: Custom products cannot be returned, exchanged or canceled; they were or are being made for you and are not a stocked item by Larson Shutter Company. Please measure and order carefully when ordering custom products.
OTHER: Our shopping cart system sends a email confirmation when you submit your order, however some ISP's block our emails or it could go into your spam or other filtered mail or any number of other scenarios. Therefore Larson Shutter cannot guarantee you will receive your email confirmation. If you do not receive the confirmation please contact us and we will arrange get you a copy of your order or you may be able to log into your account on our web site to reprint or check the status of your order. It is your responsibility to check the order confirmation to make sure you are getting what you wanted, we have no way of knowing if you have entered the correct information on your order or if the products you have chosen will be appropriate for your needs or wants.
Shutter Hardware Returns
Shutter hardware that we stock may be returned (some hardware is special order and not returnable) for exchange or refund within 15 days of receipt of merchandise only if in unused new condition and will incur a restocking fee; please check with Larson Shutter Company to see if your item qualifies for return. Shipping or handling charges and/or our costs for shipping merchandise to you will not be refunded. You will be responsible for any shipping and or packaging charges to return items to Larson Shutter Company. No credit will be given by Larson Shutter Company on returned merchandise that is received back to our facilities damaged or otherwise not resalable by us. Please allow 2-3 weeks after we have received the returned merchandise for credit to appear on your account. A written return authorization number (RMA/RGO) must be obtained from Larson Shutter Company within 15 days of receipt of merchandise, and prior to returning any merchandise. Items returned to Larson Shutter without a RMA/RGO number will not be accepted and will be returned to you freight collect.
Initially Defective Merchandise and Shortages
Any claims for incorrectly made or initially defective merchandise and shortages must be brought to our attention within 72 hours of receipt and before product is altered in any manner or installation is attempted. Larson Shutter Company reserves the right to inspect any alleged incorrectly made or defective merchandise at our facility to verify validity of claim before any repair or replacement is performed; however this policy does not imply automatic replacement or repair by Larson Shutter Company. It is your responsibly to check the merchandise when it is delivered to make sure there are no discrepancies, damage or shortages. A written return authorization number (RMA/RGO) must be obtained from Larson Shutter Company prior to returning any merchandise. Items returned to Larson Shutter Company without a RMA/RGO number will not be accepted by us and will be returned to you freight collect.
Shipping: When using our free or standard shipping charges we typically use UPS or FedEx Ground, however these carriers have size and weight limits that could necessitate using another method on some merchandise. Your order may be shipped by another method including common carrier (*see note below) if Larson Shutter Company determines the order size or other circumstances dictate another method would be necessary, more timely, or cost effective. The above applies to orders shipped within the continental United States. If you would like your order to be shipped by another method, such as overnight, 2 day or 3 day delivery, please notify us and we will try to accommodate your wish, however additional charges will apply. We cannot ship to PO boxes, you will need a street address for delivery.
We do not control shipping carriers', nor their schedules and therefore are unable to guarantee delivery dates. Shipping to a business address may result in quicker delivery than to a residence. We recommend using a commercial address for your shipping address if you have one available.
*NOTE: Common Carrier (trucking company): When shipment is received it must be checked to make sure there is no damage before signing for the shipment. Claims for deliveries signed for without noting damage (if present) on the bill of lading will be denied by carrier. Common carrier (trucking company) deliveries do not include any special delivery considerations. The contracted trucking company will call you when your merchandise gets to their terminal and will make delivery arrangements with you. Truck deliveries are curbside and to the tailgate of the truck; you will need someone present to get the merchandise off the truck and to sign for the delivery. If you require a truck fitted with a lift gate for unloading, or have any special delivery requests you will need to make arrangements with and pay the trucking company for these additional services as they are not included in our standard shipping. If you miss a scheduled delivery or have an unusual delivery, the carrier may charge you additional fees. The carrier is not responsible for bringing merchandise into your home, installing, uncrating or removing packing material. Also if the carrier has to store your merchandise because you cannot be contacted for delivery arrangements or are not ready to accept your delivery they may charge you a daily storage fee until your merchandise can be delivered. Please understand we only use common carriers when we cannot use one of the package carriers such as UPS or FedEx.
FOB factory: Ownership of merchandise ordered from Larson Shutter Company will transfer to you the buyer when it is accepted by the shipping carrier for delivery to you, the buyer. It is assumed that the order is complete and in good condition when the contracted carrier accepts the shipment for delivery. The contracted carrier is responsible for all shipments from the time the merchandise is accepted by them until they make the delivery to you.When shipment is received it must be checked to make sure there is no damage before signing for the shipment. Claims for deliveries signed for without noting damage (if present) on the bill of lading will be denied by carrier.
IMPORTANT: Shortages and Shipping Damage: Please check all shipments carefully for damage and number of packages at the time of delivery. Discovery of shortages or damage at the time of receipt is the customers responsibility. When you sign for a delivery you are stating the merchandise was received in good condition and without damage to the merchandise or packages. If you sign for damaged or missing merchandise without noting this fact on the delivery receipt the carrier may deny any claim which arises later and we cannot be responsible. All shortages or concealed damage must be reported to Larson Shutter Company within 72 hours after which we assume your order is complete and without damage. If a package is damaged, you should have the delivery driver note this on the delivery receipt or refuse it. If you decide to accept a damaged package be sure it is noted before signing, then notify the carrier and request an immediate inspection; keep the packing in which the order was shipped. If there is a shortage, or minor shipping damage is visible, or concealed damage is suspected and you keep the package you must have the delivery driver sign your copy of the freight bill noting the damage or shortage. You are responsible for filing all claims for accepted merchandise. Call Larson Shutter Company customer service for assistance at: 1.800.675.6555.
Shipping to Alaska and Hawaii: will be extra and above what is shown in the shopping cart. If you live in these areas you may purchase using our system and we will notify you of any additional shipping charges before proceeding with your order.
Product availability: The availability time frame listed on this website is the usual availability including order processing time and/or manufacturing business days but is not a guaranteed time frame and does not include actual shipping carrier time which can vary depending on where your order is being shipped to. We strive to adhere to these schedules as close a possible but workload and other unforeseen issues can arise from time to time. Please do not schedule installers or painters until your shutters arrive as we can not be responsible for charges or any other costs you may incur due to your order not arriving when you expected.